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Treatwell Reviews
RATING:
4.68
(188)Overview
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Pros and Cons
"I love the functionality of this software and the reports are so great, helps me to track my earnings and see top treatments."
"It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you."
"The ability to run discounts at the flick of a switch is very useful to fill gaps and turn off once you’ve filled them."
"Difficult for customers to pay via treatwell if already booked via pay at salon. I wish it had a pay at salon option where they can pay via card."
"Does not require a deposit for booking, so people and cancel or no show with out penalty. Only recognizes a client if exact name is used."
"Automatic appointment confirmation. This is a bit irritating."
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All Treatwell Reviews
1-25 of 182 Reviews
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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Monica
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Best app x massage businesses
I feel very lucky to have come across Treatwell a couple of years ago and decided to start using their app to help growing my business. It has helped me to fill a lot of empty slots, and to be found by lots of new clients. ABSOLUTELY RECOMMENDED! especially if you are a solo massage therapist trying to build your business!
PROS
it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!
CONS
I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.
Vendor Response
Hi Monica, Thanks so much for taking the time to leave such a lovely review. It's great to hear your feedback about our customer service and how Treatwell is helping you grow your business. Thanks for being a great Treatwell partner. Best, Treatwell Replied February 2019
Jenna
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2019
Mostly I love it, a few things I would add if I could
We love being open all hours with treatwell. We have a lot of clients who tell us that they would never have knew we existed without. It’s enabled us to have a very good start to the year.
PROS
It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!
CONS
I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.
Vendor Response
Hi Jenna, Thanks so much for taking the time to leave us a review. Great to hear that you are enjoying using Treatwell Connect on the go. I have looked through your feedback and have some notes below: - Good news, on Treatwell Connect you are able to select what staff can and cannot do. If you speak to your Account Manager they will be able to talk you through this. - If you believe a review to be unfair you can always report it and our team will investigate. You can check out our community guidelines to see what can and cannot be said in a review https://www.treatwell.co.uk/info/community-guidelines/. - As for online forms, that is a great idea, I will feed this back to our tech team as something for the future. - We know that you are super busy, so in the unlikely event that you need to cancel a booking, we want to take the pressure off you if you can't get hold of the customer, that is why we take care of Treatwell cancellations. I hope that helps. Best, Treatwell Replied March 2019
Katarzyna
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed February 2019
Clients think I work for treatwell
Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.
PROS
It has a calendar online, that is about it.
CONS
The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going
Vendor Response
Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time. With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted. Please reach out to your Account Manager if you have any further questions. Best, Treatwell Replied March 2019
Dan
Consumer Services, 1 employee
Used daily for less than 12 months
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2019
Overall a helpful and good tool, but does have some problematic issues
My overall experience is good. Treatwell connect has kept me from having double bookings and saved me time on some of my daily tasks which helps tremendously when I am busy.
PROS
1. Easy to book and access appointments with the touch of a finger via phone or computer. 2. All client information and previous visits quickly available at a glance. 3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown. 4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful. 5. Support staff for Treatwell are friendly, professional and helpful.
CONS
1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking. 2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business. 3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.
Tinu
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
The best salon software I’ve tried.
To date my experience with treatwell has been amazing. I have received mounts of support and I have now hav two salons in which treatwell have also supported. I would definitely recommend treatwell as a first point of contact if you are starting your own beauty business
PROS
I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help. It tracks you sales and staff and also does all your promoting and marketing for you.
CONS
The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers
Vendor Response
Hey Tinu, Thanks so much for taking the time to leave us a review. We are so glad that you like the software and support that you get. We love having you as a Treatwell partner. Best, Treatwell Replied February 2019
Jamie
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
the whole Connect System
I have not had any issues with Treatwell since I have been with them. I have been with this company from the days it was called Wahanda and seen the company grow to its new name Treatwell. I have had the best experience with this company and wish to have many more experiences as the company grows further and t my business grows with it. Yeahh!
PROS
I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.
CONS
Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.
Tanja
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
TREATWELL V. MINDBODY
Reach a large new audience .
PROS
It's very user friendly - functionality for both salon and customer are idiot proof
CONS
limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system
Vendor Response
Hi Tanja, Thank you so much for taking the time to leave us a review. We are so pleased that you find the software user friendly. We do integrate with some other booking systems. If you would like to find out more please reach out to your Account Manager. Thank you for being a great partner. Best, Treatwell Replied February 2019
Serena
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Easy to use for daily stuff
Treatwell is a great way of giving me an online presence, which is where most people look for services. My line manager is brilliant & super efficient & helpful. The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.
PROS
The calendar - booking & changing appointments or blocks is so quick & easy
CONS
How i can no longer change my lead booking time. The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often
Abi Smith
Banking, 51-200 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Easy to use, seemless functions and great cistomer service
We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits
PROS
The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!
CONS
The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients
Anna
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great App
Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients, which I am very grateful for. It also ranks high on engine search, so your salon will be visible to potential clients. It's a win-win! Thanks Treatwell.
PROS
The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.
CONS
I do not like the fact, that your earned money come fortnight which prevents steady cash flow.
Bea
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2019
Treatwell connect
PROS
It is a big help for my business. Customers can book 24/7. It is quick and easy to understand.
CONS
It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well.
Vendor Response
Hi Bea, Thanks for taking the time to leave us a review. We are so pleased that the partnership helps your business and that you find it quick and easy to understand. In terms of a deposit system, it is something that we are looking into, however, in the meantime we try and reduce no-shows by sending automatic appointment reminders to customers as well as giving customers the option to pre-pay for their appointments. Best, Treatwell Replied March 2019
Amanda
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Excellent Free Software
Has been a great benefit to my business. Cannot complain due to its value for money
PROS
Excellent diary system, love the text messaging facility and being able to view client history.
CONS
Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice
Vendor Response
Hi Amanda, Thanks so much for taking the time to leave us a great review. We are so pleased that you are enjoying using Treatwell software, and that you like using the client history section. Thanks for being a great Treatwell partner. Best, Treatwell Replied March 2019
Vahe
Cosmetics, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Excellent platform
PROS
Easy to use, user friendly, punctual on payments
CONS
Support is lacking, no roster option, no integration with Google calendar
Vendor Response
Hi Vahe, Thanks for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use. Also good news, we do integrate with Google calendar, if you contact your Account Manager they will be more than happy to sort this out for you. Best, Treatwell Replied March 2019
Lara
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Beauty Fusion
Overall easy to use when your on the go Quick software Holds lots of information
PROS
Easy to use Great stock take Good report system
CONS
Sometimes freezes Errors sometime appear in the screen
Vendor Response
Hi Lara, Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go. Thanks for being a great partner. Best, Treatwell Replied February 2019
Kara
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
User-friendly
Super easy and convenient to use very little training needed straight forward and very user-friendly
PROS
That it is simple and easy to use Convenient not complicated and easy to add new staff members in and get using the system We love it
CONS
I don’t have any concerns about the software I have never had a problem
Vendor Response
Hi Kara, Thank you for taking the time to leave us a review. We are so pleased that you find the software convenient and easy to use. Thank you for being a great Treatwell partner. Best, Treatwell Replied February 2019
Harsimran
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Brilliant
PROS
Easy to use, easy for clients to make bookings
CONS
There is nothing I do not like about treatwell
Vendor Response
Hi Virdee, Thanks for taking the time to leave us a review. We are delighted that you are enjoying using the software and that you and your clients find it easy to use. Thanks for being a great Treatwell partner. Best, Treatwell Replied February 2019
Skirmante
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Treatwell user for the past 5 years
PROS
Very user friendly, good customer support
CONS
Missng some functions, but very minor inconvenience
Vendor Response
Hi Skirmante, Thank you for taking the time to leave us a review. We are so pleased that you are enjoying using our software. Thank you for your continued support as a Treatwell partner. Best, Treatwell Replied February 2019
Aruna
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Is good to get customers n marketing
Good experience n good service
PROS
It good customer can find us on treatwell.
CONS
Can’t find any problem... is good n easy
Vendor Response
HI Aruna, Thanks so much for taking the time to leave us a review. We are so pleased you find Treatwell helpful for getting new customers and marketing. Best, Olivia Replied March 2019
William
Alternative Medicine, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Treatwell Connect is the best app to be on top of your business
getting immediate update regards booking, payments, therapists, amazing
PROS
easy to use, full of useful functions, I have my business in my palm,
CONS
all perfect really just when I switched from WiFi to 4 G it asking me to log in again,
Alina
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Treatwell Connect
PROS
Super easy to use! The best part: possible to block out the slots without providing details of customer and the treatment provided
CONS
I wish it worked when i dont have internet connection
Anna
Hospitality, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Treatwell connect
Treatwell connect is perfect for me. Everything I have in one place.
PROS
Very easy to use. Everything I have in one place in my phone.
CONS
For me everything is perfect. No need nothing better.
Sarah
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
B~Browns review
Improved my business
PROS
Easy of use. Customers ability to book online. Review ratings for clients to see
CONS
Customers can cancel with less than 24 hours notice
Kristina
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Zoraza
Very satisfied
PROS
Very helpfull, to organize bookings. Reminders to clients
CONS
Last minute cancelations, and no show bookings
Adela maria
Cosmetics, 1 employee
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Amazing experience
I'm very have with the team special with [sensitive content hidden] my manager ,he is there all the time for answering me when I have a question or a problem
PROS
Is that the clients discover my studio and the process for booking is manageable for all
CONS
I think that will be great for the clients when they book to receive an email with a form to complete online about the allergies for the products
Lauren
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great way to manage salon diary
PROS
So easy to use, makes salon appointments easy and stress free! Love the text and email reminders
CONS
If the app is down or having probelems I can’t access any appointments or client info but this is very rare
FAQs
How do I write a Treatwell review? ›
Once you've had your treatment, you'll receive a push notification asking you to leave a review, or you can tap the button next to the appointment in the app itself. If you don't have the app (yet) – no problem. You'll receive an email 1-3 days after your appointment, asking you to rate your experience.
How much money does Treatwell take? ›That means that when a new client books you on Treatwell, we charge a commission fee of 35% (+ VAT) - but every time they come back to you, for any treatment, we don't charge any commission at all, providing there's a record of them having had a successful booking with you in the past 12 months.
Can I delete my review on Treatwell? ›We are not able to change or update the star rating of a review. If the customer would like to remove the review entirely, we suggest they contact us directly and we'll be happy to help.
Why can't i book on Treatwell? ›Your treatments can't be booked
If you have services on your menu, but haven't assigned a team member to be able to perform them, or haven't selected which days of the week they're available, they won't appear on your menu. You can fix this by checking and editing the service in your menu.